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Shipping & Delivery

Mackay Music deliver goods anywhere in Australia, especially remote areas.

Mackay Music predict the average time of delivery to be 2 working days from time of order to goods landing at the nearest store or designated customer address. In remote areas it could be 7 to 10 working days depending on the size of goods and delivery location.

In the case of print music, it could be next day delivery depending of time of order and destination.

Any goods where the customer has nominated to pick up from their nearest Mackay Music they will be charged no freight.

There is a minimum $15 freight charge on all goods purchased on this site where the customer has nominated for goods to be shipped direct to their home or business.

Unless exceptional circumstances (freight is extremely small etc) or a freight calculation does not appear when it should, please contact Mackay Music on [email protected] or phone (07) 4957 4216 for a quote.

Freight is calculated on Toll Ipec rates of cubic weight and by postcode. A surcharge is included in the freight price for remote areas.

All prices stated in the shopping cart after entering customer details include GST, etc.

Mackay Music strongly recommends that the customer supply a business address if the goods are required to be delivered direct, rather than collected from Mackay Music. Someone must be present to sign for the goods from 9am to 5 pm as, if the home address is nominated for delivery & no one is home, the courier will leave a card and return the goods to the nearest Toll Ipec depot. The customer will then have to go to the depot to collect the goods or rebook the freight themselves with a minimum $25 fee.

Toll Ipec cannot predict a delivery day or hour for the customer.

SERVICE

As soon as the customer hits the “Buy” button an e mail to the customer to confirm the order (with details attached) will be sent immediately to the e mail address supplied by the customer.

Any changes or out-of-stock information will be sent to the customer within 48 hours of the order being placed.

Normally most things advertised on our site are available for sale immediately but, due to the number of goods advertised and the dynamic, changing nature of our industry, not all goods may be in stock at all times.

Macka Music makes every effort to keep the information as up to date as possible.

Mackay Music has the unique advantage in our industry of having more stores to draw stock from than anyone else if the national distributor is out of stock. If this fails, an alternative, suitable product will be suggested or a back order taken.

If the customer is still not satisfied, an immediate refund will be affected in the same manner the goods were paid for.

Customer orders can be taken at any time for goods that are not advertised on the site. The customer will be informed of a predicted delivery time within 48 hours of the order being placed. The goods may be delivered within that time.

Mackay Music endeavours to give the highest possible customer service standards at all times whether buying direct from our web site or from one of our stores.

Customers are most welcome and encouraged to call our web site on the details provided and talk to a local, knowledgeable, experienced musician about the goods being considered for quality, unbiased advice.