All prices quoted are in Australian dollars ($AUD) and include GST.

Mackay Music makes every effort to keep our advertised pricing up to date and competitive in our industry at all times.

If the customer has seen the same goods advertised elsewhere (And that party can legally supply the goods) before or during the sale process Mackay Music will attempt to match or better that price.

Mackay Music will endeavour to have the same price for goods advertised on our web site as in our stores although this may change on occasion from store to store.

Due to the volatile nature of price change in our industry, Complete Music will not take responsibility for incorrect pricing, typographical errors, image errors or incomplete descriptions on our web site.

All prices are subject to change without notice.
As soon as the customer hits the ‘Buy’ button an e mail is sent immediately to the customer to confirm the order (with details attached) to the e mail address supplied by the customer.

Any changes or out-of-stock information will be sent to the customer within 48 hours of the order being placed.

Normally most things advertised on our site are available for sale immediately but due to the number of goods advertised and the dynamic, changing nature of our industry, not all goods may be in stock at all times.

Mackay Music makes every effort to keep the information as up to date as possible.

Mackay Music has the unique advantage in our industry of having more stores to draw stock from than anyone else if the national distributer is out of stock. If this fails, an alternative, suitable product will be suggested or a back order taken.

If the customer is still not satisfied, an immediate refund will be affected in the same manner the goods were paid for.

Customer orders can be taken can be placed for goods that are not advertised on the site. The customer will be informed of a predicted delivery time within 48 hours of the order being placed. The goods may be delivered within that time.

Mackay Music endeavours to give the highest possible customer service standards at all times whether buying direct from our web site or from one of our stores.

Customers are most welcome and encouraged to call our web site on the details provided and talk to a local, knowledgeable, experienced musician about the goods being considered for quality, unbiased advice.